Terms of Service

Effective June 23, 2026

These Terms of Service ("Terms") govern your access to and use of the Dark-inSights website and business intelligence suite (together, the "Service"). By requesting a demo, subscribing, or using the Service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm that you are authorized to make these decisions for it.

1. The Service

Dark-inSights provides modular, subscription-based tools for service businesses — including pricing, subcontractor, membership, scheduling, and decision-support modules.

2. Subscriptions & Billing

• The Service is offered on a recurring monthly or annual subscription. Fees and included modules are described on our Pricing page.
• Fees are billed in advance, at the start of each billing period, so we can provide and maintain everything your subscription includes.
• Each subscription includes a set number of user seats. You may add seats for additional team members — such as accountants or office managers — for an additional fee. Login credentials are personal to each seat, may not be shared, and we may limit or enforce the number of concurrent users on your plan.
• Subscriptions renew automatically until canceled. You may cancel at any time, effective at the end of your current billing period.
• Except where required by law, fees already paid are non-refundable. We do not provide pro-rated refunds for partial periods.
• Dark-inSights is a living, growing platform. As part of your subscription we maintain it and may add, improve, or adjust features over time.

3. License to Use the Service

Your subscription grants a limited, non-exclusive, non-transferable right to access and use the Service for your own business. The software, tools, and modules are licensed, not sold. Ownership of the Service and all related intellectual property remains with Dark-inSights. Full terms are in our License Agreement.

4. Acceptable Use

You agree not to: copy, resell, sublicense, or redistribute the Service; reverse-engineer or attempt to extract its source or logic except as permitted by law; use it unlawfully or to infringe others' rights; or interfere with its security or operation. Accounts that violate these Terms may be suspended or terminated.

5. Your Data & Responsibilities

You are responsible for the accuracy of the information you enter and for the business decisions you make using the Service. You retain ownership of your business data; how we handle it is described in our Privacy Policy. You are responsible for keeping your account credentials secure.

6. Third-Party Platforms

The Service runs on Google Workspace and may rely on other third-party tools. Your use of those platforms is also subject to their terms, and we are not responsible for outages or changes outside our control.

7. Accuracy, No Professional Advice & Your Responsibility

The Service is a set of decision-support tools — a mentor to help guide your decisions, not a replacement for your own judgment or your professional advisers (such as your accountant, bookkeeper, attorney, or tax professional). It does not provide legal, tax, accounting, or financial advice.

Its outputs are built on mathematics, statistics, and historical data. Some outcomes simply cannot be predicted — there are an enormous number of variables, many of them outside anyone's control — so treat every result as a guide to pair with your own best practices, rather than a certainty.

Outputs can be wrong. Calculations and projections depend on the information you enter and on software that — like all software — may contain errors, bugs, or glitches. A number can be off because of a mistyped input, an unusual edge case, or a defect, and a suggested option may not be the best choice for your particular situation. Every result should be reviewed by a person and confirmed with your professional advisers before you rely on it for any pricing, financial, tax, or business decision. The Service is meant to give you confidence and a starting point — not a final answer to act on blindly.

If we find an error in the Service, we will own it, apologize, and do our best to make it right. But you are responsible for the decisions you make and the numbers you act on, and, to the fullest extent permitted by law, Dark-inSights is not liable for any loss, damage, or cost arising from your reliance on the Service or its outputs — including from any error, glitch, or inaccuracy. The Service is provided "as is" and "as available," without warranties of any kind.

8. Service Availability, Downtime & Backups

We work to keep the Service running reliably, and we maintain backups and other safeguards to protect your data. Even so, the Service may be unavailable from time to time — for maintenance, technical problems, a crash, or a failure of the platforms we rely on (such as Google) — and we do not guarantee uninterrupted or error-free availability.

To the fullest extent permitted by law, Dark-inSights is not liable for any loss that results from the Service being unavailable or from any interruption, delay, or outage — including lost or temporarily inaccessible data, lost income or funds, missed work, or your inability to operate your business while the Service is down. We will do our best to restore the Service and recover data quickly in any emergency, but we cannot be responsible for your business's losses during an outage.

9. Limitation of Liability

To the fullest extent permitted by law, Dark-inSights will not be liable for indirect, incidental, special, or consequential damages, or for lost profits, lost business, business interruption, lost or corrupted data, or losses arising from your reliance on the Service's outputs. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim arose.

10. Termination

You may cancel at any time, but you must give us notice; your cancellation takes effect at the end of your current billing period.

We may suspend or terminate your service at any time, effective immediately, for reasons including but not limited to violations of these Terms or our policies, non-payment, or our decision not to continue the business relationship. We administer the Service at our discretion.

If the relationship ends, you will not lose access to your own data. For 30 days you may retrieve and export it for your records and taxes — but the Service is placed in a frozen, read-only state: the tools no longer operate, and access is limited to a single administrative login for retrieval only. After that window closes, access ends.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in California, unless otherwise required by law.

12. Changes to These Terms

We may update these Terms from time to time. We will revise the effective date above and, for material changes, take reasonable steps to notify you. Continued use after changes take effect means you accept the updated Terms. These policies may have exceptions, and we reserve the right to administer and vary them at our discretion.

13. Contact

Questions about these Terms? Email us at [email protected].